FAQ

Would you like to add additional services, such as ski passes, ski lessons, parking places, ... to your booking? It's possible! You can add those by going to 'my account' in your customer area, or by contacting us by phone, email, whatsapp. ...

Animals are not always allowed in your accommodation. We invite you to read the full description of the accommodation. If animals are allowed, you will recognize it as it will be marked by a dog paw on the ad. Should you have any doubts, please ...

When making your booking, we kindly advise you to subscribe the cancellation insurance. The insurance cost is 3.5% of the accommodation amount. You have to subscribe the insurance before your first payment. Afterwards it cannot be added to your booking. ...

In the event of a late/delayed arrival, please contact your accommodation as soon as possible in advance, preferably the latest on the day before your arrival. You will find the contact details of your accommodation provider on the voucher sent by email ...

We are happy to answer all your requests! You can reach us on following channels: - Phone: +33 4 79 00 01 - Whatsapp: +33 6 13 88 55 92 - Mail: reserver@valthorens.com If you are in Val Thorens, you can visit us in the Tourism Office, Place Caron.

Once you have booked your accommodation with us, Val Thorens Booking Center, you can add ski passes to your booking utill 7 days before arrival. You can book two types of ski passes (from 2 till 14 days): - Val Thorens/Orelle Area: 150 km of ...

Please find the additional costs related to your accommodation below: - Booking fee: 12€/booking - Cancellation insurance: 3,5% of the accommodation amount -> This insurance is optional - Tourist tax: variable amount depending on the ...

The apartments are visited and quoted according to the resort reference. The snowflakes (1 till 5) are available in bronze, silver or gold. This will guarantee a level of comfort, charm and service. Please find our full criteria below: http...

The accommodations that emerge available from your search on our website, are bookable. All our available offers are in real time and you can book them directly on our website.

During the Winter Season (end of November, beginning of May), we are open 7 days per week from 9h00-19h00. Outside the Winter Season, we are open from Monday till Friday with variable hours.