In case of unforseen circumstances, how can I cancel my booking?

When making your booking, we kindly advise you to subscribe the cancellation insurance. The insurance cost is 3.5% of the accommodation amount. You have to subscribe the insurance before your first payment. Afterwards it cannot be added to your booking. Please find at the end of this page the clauses supported by the cancellation insurance.

Should you decide not to subscribe and you cancel your booking, please find our cancellation fees below:

- Up to 31 days before arrival: no cancellation fee, except for booking fee €12
- Between 30 and 23 days before arrival: 30% of the total amount (paid deposit)
- Between 22 and 16 days before arrival: 50% of the total amount
- Between 15 and 8 days before arrival: 75% of the total amount
- Between 7 days and upon day of arrival: 100% of the total amount

You will find the clauses supported by the cancellation insurance in our general sales conditions, at the bottom of this page, or in your confirmation email.

In all cases, the booking fees €12 and the insurance cost (3.5% of the accommodation amount) may be retained.

Each cancellation request, must be made in writing (email or letter) to

In the event of a cancellation (with cancellation insurance), we will ask you to provide a proof attached to your writing.

We remain at your disposal if you have any questions on this subject.